Streams are not maintained by PureStreams and can go offline from time to time. Here are the most common reasons:
The station is experiencing technical difficulties.
The station has scheduled offline periods.
There was a change in the streaming links.
The station is not available in your region.
Most issues are temporary and will eventually resolve themselves. Just wait a bit and try again later. As stated above, some stations do not have a 24/7 broadcast schedule. For example, they might go offline for several hours during the late-night hours in their region. These stations will be marked as a none 24/7 broadcast.
If the issue is ongoing, let us know by going to the issues tab on the station page and click report problem. A stream that is down for an extended period will be suspended. If the stream is suspended, we will periodically check for updated broadcast information and relist the station at that time.
Only some radio stations offer song and artist information. A station that previously provided this information, may no longer provide it or changes in the stream require changes in the way we parse that information. If changes are required on our end, we might remove that feature from the station until we can review the issue in more detail.
Occasionally, stations that normally provide this information do not send the data or the data. This is normally temporary.
Yes, you can remove your listing. If your station has stopped broadcasting or you no longer want your listing in our directory, then we can remove the listing permanently. You can also request that the station be suspended from the directory. With this option, the listing is simply hidden and all your data is preserved.
If you are a broadcaster who claimed the station, both of these are self-service options under your broadcaster account. If you are not a broadcaster on the site then you will need to contact us with proof of ownership, and we will suspend or remove the listing within 7 business days.
Perhaps the listing was already claimed by someone else at your company. We allow multiple users to share the management of a listing. You can be added to the management list or we can change it if that person is no longer affiliated with the company. Follow the steps below and we will review the request.
Make sure you are logged in
Go to the listing page
Click the issues tab then select “report issues on this page.“
Fill out the form and make sure to select “claim issues” for the type of problem.
Please provide any necessary details such as proof of employment by the broadcaster.
Once we receive your submission we will review the information.
Do you have still have questions? Contact us